RETURNS / EXCHANGES
Joy Dravecky Jewelry ( Blair & Gray LLC) gladly accepts unused, unworn, or defective merchandise returns or exchanges within 7 days of the delivery of your pieces.
All Sale items are final and are not eligible for an exchange or return.
To initiate a return or exchange, please email firstname.lastname@example.org and include your name and order #. Once your return request has been assessed, we will issue an RAN (Return Authorization Number)
All returns and exchanges must arrive at Joy Dravecky Jewelry HQ in original packaging and unworn.
Please note that a return label will be emailed to you and any refunds will be issued to the original payment method, minus original shipping fees.
Joy Dravecky Jewelry ( Blair & Gray LLC) offers repair services for items where possible. We are able to repair items within 3 months (30 days) of purchase.
If the item needs repairing due to misuse by the customer, a repair fee will be charged. Repair fees are calculated on a case by case basis.
To initiate a repair please email email@example.com and include your name and order # as well as photos and a description of the repair required. Once your repair request has been assessed, we will issue an RAN (Return Authorization Number)
Plating is a process where a layer of gold is placed on to coat the surface of another metal. As the jewelry is not 100% solid gold, extra care should be taken to maximize its lifespan. Do not spray on perfume or other sprays while wearing your gold-plated jewelry.
Wait until your lotion or cream is dry or has been absorbed by your skin before you wear your gold plated ring, bracelet or necklace. Substances like oil, nail polish, nail polish remover, chlorine, and perfume may react with metal/plated jewelry and cause it to tarnish.
This is also true for sweat, so make sure you re
move your gold plated jewelry when you exercise or doing anything
requiring heavy work and when swimming. After every use, clean your plated jewelry with a cotton ball or a very soft cloth to remove any dust and dirt. Gently rubbing the surface of your gold plated jewelry using a soft jewelry cloth, helps restore shine.
Do *not* use a polishing cloth as this will strip away the plating.
If your jewelry needs more cleaning you may clean it with warm, soapy water. Soak it for a few minutes and you may clean it with a soft cloth.
Stay away from jewelry cleaners and antibacterial soaps which may have certain components that will make your gold plated jewelry tarnish more quickly.
To avoid scratches, wrap your jewelry in a soft cloth after cleaning or keep it in a jewelry box separate from other jewelry you have.
PURCHASED FROM A THIRD PARTY STOCKIST
Please contact the stockist that you originally purchased your Joy Dravecky Jewelry piece from. Returns and exchanges are subject to these retailers individual return policies.